Help Desk Support Specialist

We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365.

The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization.

Responsibilities:

• Provide ongoing technical support to organizational users.

• Handle Help Desk tickets from initial request through resolution and closure.

• Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ

• Troubleshoot login issues, password-related problems, and access permissions.

• Manage users and groups within the Microsoft 365 / Azure AD environment.

• Provide support for end-user devices, laptops, and peripheral equipment.

• Install, configure, and maintain organizational software and applications.

• Troubleshoot basic network issues, printers, and internet connectivity.

• Assist users in working with cloud-based systems and applications.

• Document incidents, troubleshooting steps, and solutions within the service management system.

• Collaborate with vendors and additional technical teams as required.

Requirements:

• Previous experience in a Help Desk / Technical Support role – required.

• knowledge in the Microsoft 365 environment.

• Hands-on experience with Outlook, Teams, OneDrive, and SharePoint.

• Familiarity with Active Directory / Azure Active Directory.

• Experience managing users, permissions, password resets, and setting up new computers.

• Basic knowledge of Windows operating systems.

• Ability to independently troubleshoot and resolve technical issues.

• Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment.

• Good technical English skills.