SAP CRM Consultant

abra SAP Department is seeking for an SAP CRM Consultant. We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys. This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders. A full-time position, based in the Sharon area, Israel. Key Responsibilities: • Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements • Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys • Lead projects and tasks from requirements gathering through design, implementation, and production rollout • Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams • Provide ongoing production support, troubleshooting, and resolution of system issues • Work with multiple internal stakeholders and external system interfaces • Support and guide users while ensuring system stability and continuous improvement • Drive process optimization and business efficiency initiatives across CRM domains

Requirements: • At least 3 years of hands-on experience in SAP CRM implementation – mandatory • Experience working directly with business users and leading requirements gathering • Strong analytical thinking and deep understanding of business processes • Experience working with system interfaces and integrations • Proven ability to independently lead end-to-end tasks and deliverables • Experience writing functional specifications and business process documentation • Excellent interpersonal skills and strong team collaboration abilities • Ability to work in a fast-paced, dynamic, multi-tasking environment Advantages: • Experience in digital, mobile applications, or customer journey environments • Experience working with APIs and complex CRM ecosystems • Experience in large enterprise organizations • Familiarity with Jira or similar task management tools