Customer Success Manager (SME)

At Squaretalk we are looking for a great Customer Success Manager to join our team. Someone who loves to dig into the business use cases of our clients, and tailor the right technological solutions for their needs.

What your essential role in the team will be:

• Proactively engaging your clients, demonstrating value and identifying opportunities for growth and advocacy.

• Managing a book of business of medium-size enterprise customers.

• Building strong relationships with key stakeholders and decision-makers.

• Serving as the main point of contact and a “business advisor” to maximize clients ROI.

• Analyzing analytics and data, making data-driven decisions.

• Collaborating with internal teams to deliver an exceptional customer experience.

• Growing clients' portfolio to meet revenue targets.

• Updating CRM and making sure all data is up to date.

Requirements

So who will be joining us?

• 3-4 years experience in Customer Success, Sales or Account Management preferably in B2B SaaS.

• Strong sales and negotiation skills

• Ability to manage and prioritize multiple projects at a time while paying strict attention to details.

• High soft-skills, verbal and communication

• Fast learner and problem solver with the ability to work in a fast-paced work environment.

• Team player, with a positive attitude and self-motivation.

• High-level English: speaking, reading, and writing

Benefits

• Competitive salary and bonus system

• Hybrid working model

• Exciting opportunity to join a successful company, with big ambitions for the future