Customer Technical Support

Paragon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young, innovative company with a cutting-edge product, based in Tel Aviv. As a Customer Technical Support, you will provide technical support to customers, manage escalations, and ensure timely resolution of issues. You will work closely with the TAMs, the NOC, and other internal support functions to deliver a unified and seamless customer experience. This role requires strong technical troubleshooting skills, excellent communication, and the ability to operate effectively in a dynamic, fast-paced environment.

Requirements: • 3+ years of experience in technical support, customer support engineering, or similar roles • Experience working with CRM/case-management systems • Strong proficiency in Linux • Solid understanding of networking and modern infrastructure environments (e.g., containers, monitoring tools) • Strong analytical and troubleshooting skills • Excellent communication skills in English, both written and verbal • Ability to manage multiple issues simultaneously in a dynamic environment • Experience in cybersecurity, intelligence, or enterprise software • Familiarity with Kubernetes, cloud environments, or scripting • Experience in global or multi-region support operations