Product Introduction Customer Site Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PURPOSE OF THE JOB

• Manage one or several Product Introduction (PI) Customer Site teams performing Warranty Implementation activities (troubleshooting, failure diagnosis, fleet check, field modification, warehousing, etc…).

• Ensure application of Environment Health & Safety (EHS) rules on customer site for activities under Alstom responsibility.

• Manage Commissioning execution.

Main Responsabilities

Key accountabilities:

• Deploy, manage and enforces the application of Alstom & customer EHS + security rules and relevant PI processes on customer site

• Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of its team, planning/coordinating/being technical and administrative support for the employees

• Ensure contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting

• Ensure fleet availability according to contractual commitments, responsible to restore availability

• Ensure execution of PI scope of activities at customer site including Commissioning and Validation support (if required)

• Ensures update of the as maintained configuration of product in the field until the end of warranty

• Supervise local consignment / warranty stock availability

• Provide REX of the Warranty period to the organization trough PI "frame"

• Manage the relationship with customer depot management and maintainer

• Coordinate fleet check activities

• Identify/Support Project management & Services for Upsell opportunities versus customer needs

• Manages suitability of tools at the field sites

• In addition for Senior PI Customer Site Manager: Coordinate train visual inspection and recoupling at train reception (arrival)

Performance measurements:

• Zero Deviation (EHS)

• Achievement of contractual availability (milestone) targets

• Containment and solution of K1S/K2/K3 issues on time

• Workload management

• Customer Site PI Implementation audit results (internal and external)

• Customer satisfaction survey result regarding PI Implementation scope

Main Required Competences

Educational Requirements

Mandatory:

• Certified Technician or Graduate in technical area

• Internal EHS training

Desirable:

• English

Experience

Mandatory:

• Several years of technical experience, mechanical or electrical / electronics, Troubleshooting (>1 0 years for Senior position)

• Field Experience

• Project Execution (technical/industrial) (> 5 years for Senior position)

• Installation and Test & Commissioning team

• Team management

• General Railway and Product knowledge

• Railway safety

• EHS knowledge and exposure

• Customer contact

Desirable:

• RAM

• Problem Solving skills

• Data analytics (Defect Management system)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.