Infrastructure & Support Team Manager

Infrastructure & Support Team Manager

Responsibilitie

• sLead and manage a technical team in the areas of System Administration, Help Desk, and IT Operation

• sMentor, develop, and support team members in their professional growt

• hDrive performance management, process control, and continuous improvement initiative

• sEnsure high-quality service delivery and strong end-user satisfactio

• nWork closely with business customers and provide ongoing technical suppor

• tLead the handling of complex incidents while ensuring service continuity and availabilit

• yCollaborate with internal stakeholders and external partner

• sContribute to organizational processes and operational improvement

s Requiremen

• tsProven experience managing a technical te

• amExperience leading System Administration tea

• msExperience working with business customers or internal users in a complex environme

• ntStrong service orientation and excellent interpersonal skil

• lsAbility to lead processes and drive continuous improveme

• ntStrong analytical skills and attention to deta

il