Customer Support Specialist

Job Title: Customer Support Agent

Location: Bar-Lev

Type: Maternity leave replacement position, with the opportunity to join the company on a permanent basis at the end of the assignment, subject to the company's business needs and the candidate's qualifications and performance.

Reports to: VP Client Services About Agwa Agwa builds autonomous hydroponic systems that enable the growth of fresh vegetables anywhere, including on cargo vessels crossing oceans. Our AI-driven technology ensures seamless, sustainable food production where it's needed most. As we scale globally, we’re seeking a passionate and empathetic professional Customer Support Agent to help our customers, both locally and internationally, achieve success. About the Role As a Customer Support Agent at Agwa, you’ll be the frontline hero for our global and local customers, including shipping companies and customers based in Israel. You’ll help diagnose hardware and software issues, answer questions, and guide users in maintaining and operating their Agwa units. This is a high-impact role where clear communication, patience, and problem-solving are essential.

What You'll Do ●    Provide friendly, efficient, and timely support to both international and Israeli customers via Intercom, email, phone, WhatsApp, and occasional video calls.

●    Work with solid KPIs to ensure both qualitative and quantitative work.

●    Troubleshoot technical and operational issues related to Agwa systems in both hardware and software.

●    Guide users through onboarding, maintenance, and best practices for optimal performance.

●    Escalate complex issues to the Agronomist and R&D teams and follow up to ensure resolution.

●    Maintain accurate records of customer interactions and insights.

●    Collaborate with engineering, product, and logistics teams to improve customer experience.

●    Contribute to internal knowledge bases and customer-facing help center content.

What We’re Looking For ●    3+ years of experience in customer support or technical support, preferably for a hardware or IoT product

●    Fluent in both English and Hebrew — must be able to support Israeli customers effectively

●    Excellent written and verbal communication skills

●    Comfortable explaining complex systems in a simple, clear, and empathetic way

●    Strong troubleshooting and problem-solving skills

●    Experience using customer support platforms (Intercom preferred)

●    Ability to stay calm and professional under pressure

●    Based in Israel or able to work Israeli business hours, with flexibility to occasionally support other time zones

Why Join Agwa? ●    Be part of a mission-driven company improving food access and sustainability worldwide.

●    Work with a small, agile, and supportive team.

●    Help shape the customer experience of a truly innovative product.

●    Competitive salary and benefits.

Interested in applying? Want to hear more? Send your CV to: jobs@agwafarm.com