Support Engineer

Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals. As industry leaders — yes, we really are leaders — we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.

Requirements: • 4+ years of experience in technical support, production engineering, or similar roles • Strong experience in troubleshooting complex systems in production environments • Proven ability to own incidents and drive resolution across multiple teams • Strong analytical and problem-solving skills • Experience working in a customer-facing role in a B2B environment • Hands-on experience with SQL and data analysis • Experience working with APIs and integrations • Experience working with AI-driven or data-intensive platforms • Familiarity with monitoring and logging tools (e.g., Coralogix, Datadog, ELK) • Experience with tools such as Postman and Zendesk • Strong communication skills in English (written and verbal) • Ability to work under pressure and manage multiple priorities • Bachelor’s degree in Business Analysis, Data Analysis, Computer Science, or a related field • Willing to be available for OnCall during weekends