Business Operations Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a highly skilled Business Analyst for our Order Management group with deep expertise in data analysis, visualization, and quantitative research—ideally within enterprise software environments.

The ideal candidate is a clear and confident communicator, capable of translating complex information into clear insights through analysis, visualization, and system design.

Bring a proactive mindset, strong cross-functional collaboration skills, and the ability to lead data-driven initiatives from concept to execution with minimal oversight.

How will you make an impact?

• Design and implement Key Performance Indicators (KPIs) that effectively measure and align with the strategic objectives of Order Management

• Design, build, and maintain dashboards, reports, and metrics to monitor group and business performance.

• Ensure data integrity and validity across all platforms and systems.

• Analyze complex datasets to identify trends, patterns, and actionable insights.

• Collaborate with cross-functional teams (External vendors, Sales Ops, Finance) to define and support contract lifecycle management metrics.

• Translating business requirements into system specifications and managing implementation from start to finish

Have you got what it takes?

• At least 3 years of experience as a Business/Data Analyst, ideally in SaaS, billing, or contract management

• Strong skills in Power BI or similar and advanced Excel

• Experience with enterprise software like Oracle, Salesforce, or ServiceNow

• Understanding of SaaS billing models and Order-to-Cash processes

• Clear communication skills and attention to detail

• Ability to work independently and collaborate across teams

• Fluency in English and comfort working with global stakeholders

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10773

Reporting to: Director, Order Management, Quality and Analytics

Role Type: IC

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.