Operations Manager

Company Description

LETSGO is building the future of collecting by making the experience as exciting as the collectibles themselves. The company blends gaming, collectibles, commerce, and entertainment to create a dynamic home for collectors. LETSGO is starting by reinventing the pack-opening experience, enabling collectors to open digital packs that contain real collectibles, instantly sell back items they do not want, and ship home the ones they love. This innovative approach is just the beginning, offering team members opportunities to shape a fast-evolving platform and product vision.

Role Description

We are looking for an Operations Manager to join our team.

Reporting directly to the Head of Operations, this role sits at the heart of our day-to-day

business, bridging warehouse operations, procurement, and customer support. You will be

the person who makes sure things get done: inventory is in order, cards reach users on time,

and customers feel well taken care of. It is a varied, hands-on position that suits someone who

is highly organised, comfortable switching between different types of work, and energised by

the pace of a growing startup.

Key Responsibilities

Oversee daily warehouse activities, working with warehouse staff to ensure inventory

is organised, accurate, and secure at all times.

• Supervise the end-to-end physical fulfillment process, from picking and packing

through to global shipping, holding the team accountable to quality and timeliness standards.

• Handle day-to-day procurement tasks, coordinating with suppliers and vendors to

maintain a consistent supply of inventory across our active product lines.

• Monitor stock levels, anticipate demand, and initiate reorders proactively to avoid disruptions.

• Maintain and develop supplier relationships, ensuring quality standards and delivery

timelines are consistently met.

• Serve as a primary point of contact for user inquiries via phone and other support

channels, providing timely and professional assistance.

• Help users navigate questions related to their orders, physical shipments, wallet

transactions, and general platform experience.

• Identify recurring support issues and flag them to the Head of Operations to inform

process improvements.

• Escalate complex or sensitive cases appropriately and follow through to ensure

resolution.

What We're Looking For

• 1–3 years of experience in an operations, logistics, procurement, or customer-facing role, ideally within e-commerce or a startup environment.

• Strong organisational skills and the ability to manage multiple priorities simultaneously without losing attention to detail.

• Clear and professional communication, both written and verbal, with a customer-first mindset.

• Comfortable working in a fast-moving environment where priorities can shift and no two days look the same.

• A proactive attitude, someone who spots problems before they escalate and takes ownership of solutions.

• Familiarity with the trading card or collectibles space is a plus, but not required.