IT Support Specialist

Description

Innoviz Technologies is a global leader in LiDAR technology. Beyond automotive, Innoviz provides off-the-shelf LiDAR solutions for defense and homeland security, intelligent traffic management, mobility, robotics, and aerial applications.

We are looking for an IT Support Specialist to provide day-to-day technical support and help ensure smooth IT operations across the organization. This role involves assisting end users, troubleshooting technical issues, and delivering reliable support in a fast-paced environment

Key Responsibilities

• Provide front-line technical support for end users, both on-site and through phone and remote support

• Manage user accounts, permissions, and access rights through Active Directory

• Troubleshoot and resolve hardware and software problems

• Provide technical support for Microsoft 365 applications and resolve related issues

• Ability to prioritize urgent requests

• High human relations awareness

• Strive to achieve the highest SLA

Requirements

• This role is fully on-site (No hybrid) with changing shifts between 08:00-17:00 and 09:00-18:00

• 3+ years of hands‑on experience in IT roles

• Technical knowledge with Windows environment: Windows 11, Office, Active Directory, & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams

• Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues

• Experience with Linux, networking fundamentals, RMM tools, PowerShell scripting and MacOS – a significant advantage

• English proficiency