Technical Service Product Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Engineering

Job Sub Function

Electrical Engineering

Job Category

Scientific/Technology

All Job Posting Locations:

Yokneam, Haifa District, Israel

Job Description

About Johnson & Johnson MedTech Cardiovascular:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Technical Service Product Leader role, to join our team located in Yokneam, Israel.

Purpose: The Technical Service Product Leader plays a pivotal role in ensuring Technical Service interests are represented across all project phases. This position requires active cross-functional collaboration with R&D, QA, and project management teams, while maintaining strict adherence to compliance and regulatory standards.

You Will Be Responsible For

• Project Representation: Represent Technical Service interests throughout all project phases at Haifa Technology Center (HTC).

• Service Requirements: Define service requirements and procedures in the Product Requirements Document (PRD) for new products.

• Deliverables Management: Manage Technical Service deliverables for R&D projects. Provide required documentation and support to R&D teams.

• Field Feedback: Gather and analyze feedback from Field Service Engineers on new product performance and serviceability.

• Documentation Improvement: Regularly review and update service manuals based on field feedback and product changes.

• Collaboration: Work with R&D, QA, OPMs, and PMs to integrate service requirements and enhance serviceability for J&J MedTech products.

• Communication: Maintain weekly updates. Ensure effective communication with Field Service Engineers and provide timely responses to project issues.

• ECO Evaluation: Evaluate and approve Engineering Change Orders (ECOs) as the Service Subject Matter Expert. Send ECO notifications to the global Technical Service organization.

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Qualifications And Requirements

• Electronic/Bio-Medical Engineer/Practical Engineer. Other Engineering fields can be applicable with relevant experience.

• 3 years of experience in a similar position in a high-tech / MedTech company

• Good Technical English – required

• Ability to work in stressful/fast-paced environment

• Analytical/Problem Solving Skills