HELP DESK TIER 1 241758

I am hiring a Help Desk Tier 1 for a company located in Bnei Brak!

Responsibilities

• Provide technical support to business customers.

• Troubleshoot and resolve user issues.

• Support Microsoft 365 environments.

• Handle backup-related tasks.

• Manage users and permissions in Active Directory and Microsoft Entra ID.

• Troubleshoot basic network issues.

• Open, document, and follow up on service tickets until resolution.

• Work with the System Administration team when needed.

Requirements

Must have:

• At least 1 year of experience in a Help Desk or Technical Support role.

• Experience working with Microsoft 365.

• Experience with Active Directory.

• Familiarity with Windows 10/11 and Microsoft Office.

• Basic knowledge of TCP/IP, DNS, and DHCP.

• Strong customer service skills and experience supporting business customers.

• Ability to learn independently and work well as part of a team.

Nice to have:

• Experience working for an IT integration company or an IT services provider.

• Experience with Microsoft Entra ID.

• Familiarity with SharePoint and OneDrive.

• Experience with RMM tools and endpoint management.

• Familiarity with Microsoft Dynamics CRM.

• Knowledge of information security solutions.

What we offer

• A chance to work in an advanced technology environment.

• Exposure to a wide range of technologies and business customers.

• Opportunities for professional growth and career development.

• A professional, supportive, and friendly team.