Support Operations Lead

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

Requirements: What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Bachelor's degree in Business Administration, Information Systems, Engineering, or related field- Must • 5+ years of experience in Support Operations, Customer Support, Technical Support, Business Operations, or related roles- Must • Experience working with support platforms such as, ServiceNow, Jira Service Management, Monday or similar tools- Must • Strong analytical skills with experience in reporting and dashboard development- Must • Advanced proficiency in data analysis tools- Must • Proven project management experience • Excellent communication and stakeholder management skills • Availability working in some US hours Sunday - Thursdays Preferred Qualifications • Experience supporting global support organizations. • Knowledge of automation platforms and AI-driven support solutions. • Familiarity with Power Automate.