Payments operations

Description

The Reconciliation Representative is responsible for matching, verifying, and resolving discrepancies between transaction records across payment systems, bank statements, and internal ledgers. This role ensures the accuracy and integrity of the company's payment data and supports timely financial close processes.

Responsibilities

• Perform daily/weekly reconciliation of payment transactions across processors, banks, and internal systems

• Identify, investigate, and resolve discrepancies, duplicate transactions, or unmatched entries

• Track and reconcile processing/payment fees against expected rates and agreements

• Confirm funds received match expected settlements in the bank account

• Monitor transaction volume trends and suggest pushes to reach higher pricing/volume tiers with processors

• Partner with Finance, Support, and Engineering to track down root causes of recurring reconciliation issues

• Maintain accurate records of reconciliation activity and exceptions

• Escalate unresolved or high-value discrepancies according to established procedures

• Support month-end close by ensuring all payment accounts are fully reconciled

• Identify process gaps and recommend improvements to reduce manual reconciliation work

• Assist in audits by providing documentation and explanations for reconciliation items

Requirements

• CPA - 2–4 years of experience in reconciliation, payments operations, accounting, or a related field

• Strong Excel/spreadsheet skills; comfort working with large transaction datasets

• Familiarity with payment processors, ledgers, or financial systems is a plus

• High attention to detail and strong analytical/problem-solving skills

• Ability to work independently and manage competing priorities under deadlines

• Clear written communication for documenting findings and coordinating with other teams