Support Engineer

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

Requirements: What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Ability to work full time from Sunday to Thursday during US EST hours with some flexibility - Must • The ability to go the extra mile when necessary • The ability to participate in an on-call roster - Must • 3+ year experience in technical customer-facing support role - Must • Coding experience (e.g., C#, Python, Java) or a development background. • Ability to identify when processes need to be established or updated. • Working knowledge of API integrations (REST API). • Database experience with SQL queries and reading log files. • Proficiency with CRM tools such as ServiceNow and Jira • Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger • Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users. • Experience in banking or fintech - An advantage