Technical Writer

Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

We're looking for an experienced technical writer passionate about helping users get the most out of their products and with a strong understanding of documentation best practices. The role involves close collaboration with cross-functional teams to create and maintain accurate, complete, and user-friendly documentation and microcopy for our software products.

Responsibilities

• Owning and managing all the content needs for your product areas

• Writing help center articles, including conceptual guidance, technical procedures, best practices, and troubleshooting guides

• Helping users understand the value proposition of every aspect of Silverfort's platform

• Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy

• Providing feedback on UX/UI in the product areas you are responsible for

• Creating in-app user assistance for Silverfort's features, including walk-me’s and sidebar content

• Helping define and maintain the technical writing team's style guide and other team assets

• Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities

• Staying up to date with market trends and finding new ways to showcase content that fits our global audience

Requirements

• 5+ years of experience in writing help center content and microcopy

• Write in mother-tongue English

• Demonstrate strong self-direction and accountability while managing and prioritizing tasks with input from outside stakeholders

• Knowledgeable in technical writing best practices and able to break down complex technical concepts into clear, concise, user-friendly content

• Have a “detective mindset” - are comfortable questioning assumptions, validating technical details, and testing things yourself

• Work well in a team while maintaining your independence

• Enjoy a dynamic environment and can manage your time efficiently

• Positive, naturally motivated, energetic, and a quick learner

• Experience in cybersecurity or identity security - an advantage

• Have a technical background - an advantage

• Experience in both SaaS and on-premise software documentation an advantage