Global Support & Customer Success Representative

Responsibilities

• Responding to customer inquiries across various channels

• Handling, tracking, and documenting customer cases in internal systems

• Coordinating with relevant company teams as needed

• Meeting defined targets and service-level agreements (SLA)

• Combining customer-facing communication with back-office operational tasks

Requirements

• Availability for 24/7 shift work, including nights and weekends

• Strong service orientation and customer-centric mindset

• Proficiency in Office 365 and Excel

• Fluency in English (reading, writing, and speaking) – mandatory

• Excellent verbal and written communication skills

• Previous experience in a support or call center – an advantage

• Additional languages – an advantage

• Technical background and affinity for the automotive field - an advantage

• Suitable for students, including part-time positions

• Hybrid work model based in Herzliya

Who we are?

Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.

Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.

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