Customer Experience Specialist

Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Requirements: • Proven experience in customer service/call center roles • Native English speaker / English mother tongue level - a must • Ability to work evening, night, and weekend shifts - a must • Ability to work from the office 5 days a week (A+B shifts) - a must • Excellent verbal & written communications skills • Ability to display great time management and prioritize workload while remaining organized and efficient • Familiarity with American customer service and culture • A medical and/or travel and/or Insurance background is a plus • Tech-oriented