Senior IT Support - position no. 1675

About the Company

IBI is one of Israel’s leading and most innovative investment houses, providing a wide range of financial services including portfolio management, brokerage, mutual funds, and investment banking. With a strong emphasis on professionalism, innovation, and client service, IBI is a trusted partner for both individual and institutional investors.

Responsibilities:

• Provide advanced support to end users in a Windows enterprise environment.

• Manage and maintain the end-user environment, including Microsoft 365 (Exchange, Teams, SharePoint), Azure, Entra ID, and Active Directory.

• Deploy and manage Microsoft Intune and Windows Autopilot, including endpoint management.

• Manage Endpoint Security solutions (ESET, SentinelOne, Netskope), email filtering (Forcepoint), and BigFix.

• Support IGEL workstations, Linux environments, and Nutanix virtualization.

• Troubleshoot complex technical issues, set up workstations for new employees, and work closely with the Information Security team.

• Participate in and lead cross-functional projects, document processes, and write technical procedures.

Sunday–Thursday: 08:00-17:00 / 09:00-18:00 , One Friday every other week.

Qualifications:

• 3-5 years of experience in Enterprise IT Support within an organization of hundreds of users - Required.

• Hands-on experience with Microsoft 365, Azure, Intune, Active Directory, and Entra ID - Required.

• Experience supporting Windows 10/11 Enterprise environments - Required.

• Experience with Endpoint Management and Endpoint Security solutions - Required.

• Familiarity with BigFix, IGEL/Linux, and virtualization environments - Required.

• High level of technical English - Required.

• Experience with PowerShell scripting - Significant Advantage.

• Experience supporting Apple products (Mac, iPhone, iPad) - Significant Advantage.

• Experience with telephony systems - Significant Advantage.

• Knowledge of networking and communications - Significant Advantage.

• Experience working in a financial environment or trading floor - Significant Advantage.

Personal skills:

• Excellent customer service skills and the ability to work with senior stakeholders.

• Ability to work independently and prioritize tasks in a dynamic environment.

• Strong self-learning skills, a system-oriented mindset, and a desire for continuous professional development.