IT Specialist

At Gambit, we are building cutting-edge cybersecurity products that require top-tier infrastructure, seamless operations, and zero friction. As our team scales, we are looking for a motivated, tech-savvy Part-Time IT Support Specialist to join us and build a well-oiled IT function from the ground up.

In this role, you will be the face of IT at Gambit, taking full ownership of our day-to-day Helpdesk operations, system provisioning, and user support alongside a skilled DevOps team. We believe in high standards, real collaboration, and giving you the autonomy to learn and make a massive impact from day one.

About The Role

• Lead end-to-end IT onboarding every Monday- creating accounts, and ensuring new hires have everything they need to succeed from day one.

• Manage and prioritize the day-to-day user support pipeline, keeping a close eye on internal SLAs and delivering exceptional, friction-free service.

• Provision, manage, and audit user permissions and security groups across our core stack (Okta, GitHub, and Twingate).

• Deploy, configure, and troubleshoot modern corporate endpoints using Kandji / IRU.

• Take the reins on hardware inventory (laptops, peripherals), sync with external IT vendors, and ensure our office network/internet infrastructure runs flawlessly.

• Maintain and optimize our internal IT playbooks and technical documentation within Notion.

Requirements

• A natural problem-solver who is eager to learn, highly organized, and genuinely service-oriented.

• Up to 1-2 years of experience in IT Support / Helpdesk / Tech Support. (Brilliant juniors/students with strong technical affinity—we want to meet you too!).

• Comfortable troubleshooting macOS. Good knowledge of Windows or Linux is a strong advantage.

• A positive attitude, exceptional communication skills, and a strong commitment to delivering high-quality user support.

• Practical familiarity or hands-on experience with Identity Providers (IdP like Okta) and MDM solutions.

• High-level English and Hebrew (both written and verbal)

• Ability to be on-site on Mondays (Onboarding day) + flexibility for remote, on-call support on alternating Fridays (approx. once a month).