Senior Operational Key Account Manager / Customer Service Manager VMI & One Source - Israel

Job Req Number: 117275

Time Type: Full Time

Senior Operational Key Account Manager /Customer Service Manager VMI & One Source – Israel

Reports to: General Manager

Direct Reports: Yes (Project Managers / Team Leads – VMI & One Source)

Department: Operations

Location: Kiryat Gat, Israel

Essential Duties And Responsibilities

Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives

Directly manage Project Managers and Team Leads across VMI and One Source operations

Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction

Identify and drive business development opportunities within existing customer accounts

Manage ongoing customer interactions, including meetings, business reviews, and status updates

Handle complex escalations and provide structured, long-term solutions

Ensure compliance with KPIs, SLAs, and service performance targets

Analyze operational performance and produce management reports to support decision-making

Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)

Collaborate with global stakeholders across the organization

Lead training, coaching, and development of managers and teams

Ensure adherence to processes, policies, and data integrity standards

Manage workload distribution and prioritization at the departmental level

Oversee resource planning aligned with business needs

Perform additional duties as assigned

Supervisory Responsibilities

Direct management of Project Managers and/or Team Leads

Responsible for employee development, coaching, and performance evaluations

Support organizational growth and structure development

Minimum Required Qualifications

Education and/or Experience

Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar)

Minimum of 5 years of experience in Customer Service and/or Supply Chain roles

Proven experience managing teams and managers

Experience working with global and/or strategic customers

Computer Skills

SKILLS, KNOWLEDGE AND ABILITIES

Advanced proficiency in Microsoft Office Suite (especially Excel)

ERP system experience

Experience with BI tools and data analysis – advantage

Language Skills

Hebrew – Native

English – High level (verbal, written, and reading)

Mathematical Skills

Strong analytical and data analysis capabilities

Other Skills

Strong strategic thinking combined with hands-on execution abilities

Excellent leadership and team management skills

Strong interpersonal and customer-facing skills

Ability to work in a dynamic and complex environment

Strong decision-making and problem-solving capabilities

Ability to work cross-functionally with multiple stakeholders

Excellent written and verbal communication skills

Strong organizational and prioritization skills

Business orientation and financial understanding

Proactive, initiative-driven, and change leadership mindset

Preferred Qualifications

Strong advantage for experience in the Semiconductor industry (not necessarily in manufacturing roles)

Knowledge and experience in Purchasing and Inventory Planning processes

Experience in a global company environment

Travel Required

Travel may be required as needed

PHYSICAL DEMANDS

This position involves standard office work, including prolonged sitting, use of computers, and communication via phone and other office equipment.

WORK ENVIRONMENT

Dynamic office environment in Israel with multiple cross-functional interfaces, including work with both local and global teams. Noise levels are typically low to moderate.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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