Service Coordinator

Join Our Team as a Service and Operation Coordinator!

Bulwarx, a leading integration company in the field of cybersecurity, is looking for a dedicated and organized Customer Operation Coordinator to join our Delivery Department. If you thrive on scheduling and providing top-notch service, this is the role for you!

About Us: Bulwarx is at the cutting edge of cybersecurity, ensuring our customer are protected and secure. We're looking for a Service Coordinator who loves scheduling, is passionate about service, and wants to be part of a dynamic team.

Position: Full-time

Location: Ra'anana, Israel

Responsibilities:

• Allocate personnel to projects and customer tasks

• Manage the calendars and tasks of the technical team

• Handle unforeseen scheduling events related to the technical team

• Address service events with clients regarding priorities and schedules

• Serve as the primary contact for customer communication related to coordinating department activities

• Initiate tasks with operational and sales teams

• Monitor the frameworks of all activities

• Ensure all projects are updated in supporting systems in coordination with the technical team

Requirements

• Experience in customer service

• High service orientation

• Excellent interpersonal and communication skils

• Broad systemic vision

• Proficiency in computer applications and Office

• Ability to work under pressure

• Experience in calendar management (an advantage)