Support Engineer

We're looking for a talented and motivated Support Engineer to join our team!

You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.

Responsibiliti

es:• Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued custome

rs.• Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfacti

on.• Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific nee

ds.• Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to custome

r

s . Require

ments:• 2 years of relevant experience in Help d

esk/IT• Excellent interpersonal and communication skills, enabling effective interactions with clients and internal

teams.• Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with effic

iency.• Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relation

ships.• The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situa

tions.• Excellent command of English, both written and v

erbal.• Experience working with large organizations or enterprises- Adva

nt ag e.