IT Help Desk (student position)

Description

We are looking for a motivated and service-oriented Junior IT Help Desk Technician to provide technical support to company employees in Windows, Linux, and macOS environments. The role includes onboarding and offboarding processes, meeting room support, IT inventory management, and assisting with the operation and maintenance of the organization's IT systems and infrastructure.

Position Details

• Hourly-based position.

• 3 days a week working from the office, located in Kfar Saba.

• Suitable for students or candidates at the beginning of their IT career

Key Responsibilities

• Provide Tier 1 technical support to end users.

• Troubleshoot hardware, software, endpoint, and peripheral device issues.

• Install, configure, and maintain Windows and macOS workstations.

• Manage user accounts and permissions across organizational systems.

• Perform employee onboarding and offboarding processes.

• Ensure meeting rooms and conferencing equipment are operational and properly maintained.

• Manage IT inventory and assets, including laptops, monitors, and peripheral equipment.

• Provide basic support and administration for Linux systems.

• Document procedures and maintain the IT Knowledge Base.

Requirements

• At least 1 year of experience in IT Support / Help Desk (or relevant military service).

• Good knowledge of Windows 10/11.

• Good knowledge of macOS.

• Basic knowledge of Linux systems.

• Experience installing operating systems and troubleshooting end-user issues.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong customer service orientation and excellent interpersonal skills.

• Good verbal and written communication skills in both Hebrew and English.

Preferred Qualifications

• Experience with Microsoft 365, Entra ID (Azure AD), and Intune.

• Familiarity with MDM (Mobile Device Management) solutions.

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).

• Experience working with ticketing systems.

• Familiarity with AI tools and the ability to leverage them for automation, process improvement, and operational efficiency.