Senior Program Manager

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth.

At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets.

Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.

We are seeking an Experienced Program Manager to lead end-to-end delivery processes for key customers and strategic value streams. The ideal candidate is highly organized, technically minded, analytical, and experienced in managing complex Agile programs across cross-functional, global teams.

This role requires a strong understanding of the software development lifecycle, excellent communication skills, and the ability to manage risks, improve processes, and ensure the timely, high-quality delivery of Fetcherr’s products.

Key Responsibilities:

• Lead end-to-end delivery for key customers and value streams.

• Own, plan, and track the full customer program lifecycle, from contract, upsell, and discovery stages through development and delivery.

• Oversee the full Agile software development lifecycle and ensure each stage is executed effectively.

• Collaborate closely with Product, Engineering, Account Management, and Global Sales teams to coordinate product delivery.

• Facilitate weekly program meetings to review status, align priorities, manage risks, and ensure clear communication across stakeholders.

• Manage cross-team dependencies, risks, and ongoing issues through mitigation and resolution.

• Define, refine, and drive adoption of new processes and procedures based on continuous feedback and retrospectives.

• Develop KPIs and performance indicators to track progress, delivery quality, and Agile adoption.

Requirements:

You’ll Be a Great Fit If You Have

• 5+ years of experience as a Program Manager, Project Manager, or Release Manager.

• Experience working directly with customers, including managing expectations, aligning stakeholders, and supporting delivery discussions.

• Strong experience with the software development lifecycle.

• Experience working with Agile Scrum methodologies.

• Hands-on experience with Jira, Confluence, add-ons, and other Atlassian tools.

• Strong problem-solving skills and the ability to navigate ambiguity.

• Comfort managing multiple priorities and context-switching in a fast-paced environment.

• The ability to learn new technologies quickly and independently.

• Strong technical, organizational, and interpersonal skills.

• Excellent time management and organizational skills.

• Exceptional written and verbal communication skills.

• A self-motivated, organized, efficient, and process-oriented approach.

• A collaborative mindset and strong team orientation.

• B.Sc. in Computer Science or a related technical field.

• Fluency in English and Hebrew.

Preferred Requirements

• Experience mentoring and coaching team members or peers.