Account Manager

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements. We are currently looking for an experienced Account Manager to join our team. The Account Manager is the end-to-end owner of the customer relationship, responsible for customer success, retention, adoption, commercial growth, and the overall development of the assigned account portfolio. Key Responsibilities • Own a portfolio of existing customers and serve as the primary point of contact and overall owner of the customer relationship . • Build and maintain strong, trusted relationships with key stakeholders at customer organizations. • Understand customers’ business needs, challenges, and priorities, and identify opportunities to add value. • Drive customer retention, satisfaction, and engagement throughout the customer lifecycle. • Identify opportunities for account growth, including upselling and cross-selling where relevant. • Monitor account health, customer feedback, and potential risks, and proactively address issues. • Coordinate with internal teams to ensure customer needs are addressed effectively and in a timely manner. • Lead regular customer meetings, business reviews, and account-related discussions. • Manage commercial discussions, renewals, and contract-related activities in collaboration with relevant internal teams. • Provide internal stakeholders with relevant customer insights and feedback.

Requirements: • 3+ years of experience in Account Management, Customer Success, or a similar customer-facing role within a B2B organization. • Proven experience managing and developing strategic or enterprise customer accounts . • Experience in technology, SaaS, cybersecurity, identity verification, fintech, or a related industry. • Strong commercial mindset, with a proven ability to identify, develop, and close renewal, upsell, cross-sell, and expansion opportunities . • Strong customer-centric mindset with the ability to balance customer needs with business objectives. • Excellent communication, presentation, negotiation, and interpersonal skills. • Strong analytical and problem-solving abilities, with the ability to proactively identify risks and opportunities. • Highly organized, proactive, and capable of managing multiple complex accounts and priorities simultaneously. • Ability to lead and influence cross-functional teams without direct authority. • Strong business acumen and ability to understand complex customer environments and translate them into actionable account strategies. • Fluent English – both written and spoken.