AI Solution Engineer

Join Jeen Talk and help build one of the most advanced Enterprise Conversational AI platforms. You'll develop production-ready Voice AI and Chat AI solutions used by enterprise customers worldwide, working on real-time voice infrastructure, AI orchestration, and modern web applications. You'll be part of a fast-moving startup environment with high ownership, working closely with Product, AI, and DevOps teams to build scalable AI-powered customer experience solutions.

Requirements: • 2+ years of professional experience in Solution Engineering, Software Engineering, Technical Implementation, Integrations, or a similar technical role. • Hands-on experience with Python and the ability to build scripts, integrations, and technical solutions. • Experience working with REST APIs, webhooks, and system integrations. • Experience working with databases and data-driven applications. • Hands-on experience or strong technical knowledge of Generative AI and LLM-based applications, including prompting and AI workflows. • Strong understanding of SaaS applications and production environments. • Strong troubleshooting and root-cause analysis skills across multiple systems and integrations. • Ability to understand customer business requirements and translate them into technical solutions. • Strong customer-facing and communication skills. • Ability to independently own multiple technical implementations from requirements through production. Preferred Qualifications • Experience with Voice AI, conversational AI, AI Agents, chatbots, or automation platforms. • Experience with FastAPI, TypeScript, Node.js, or React. • Experience with RAG, Vector Databases, Embeddings, Guardrails, or LLM evaluation. • Experience with telephony and contact-center technologies, including SIP, PBX, VoIP, CTI, or telephony APIs. • Experience integrating with CRM, contact-center, or other enterprise systems. • Experience with Cloud environments, Docker, Kubernetes, or microservices. • Experience supporting customer-facing systems running in production. • Previous experience in a contact center or customer-service environment.