B2B Customer Success Manager

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will own the post-sales customer journey, leading customers from onboarding and implementation through long-term adoption, retention, and growth. You will serve as a trusted advisor, ensuring customers successfully adopt our platform, achieve their business goals, and maximize the value of our solution while collaborating closely with Sales, Product, and Support teams.

Requirements: • 2+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role. • Proven experience leading customer onboarding, implementations, or product rollouts. • Strong relationship management, communication, and presentation skills. • Ability to manage multiple customers and projects simultaneously. • Customer-first mindset with strong problem-solving and project management skills. • Experience working with CRM systems.