IT Support / Help desk

Bagira is a leader in the field of training and simulation systems with a track record of delivering high-end, customized, cost-effective solutions for mission readiness. Bagira’s simulators are being used by hundreds of thousands of soldiers at more than 40 sites worldwide. Bagira is looking for a Help Desk/IT Support to join our IT team at Bagira. You will be responsible for providing IT support to users, managing end-user devices, diagnosing and resolving technical issues, and supporting the company's Microsoft 365 and Active Directory environments, networking, and remote connectivity across multiple company sites. This is a full-time, on-site position based in Modi'in. • Manage employee onboarding and offboarding, including user accounts, devices, MFA, and access management. • Support Microsoft 365 and hybrid (cloud & on-premises) environments. • Maintain IT infrastructure, including networking, firewalls and switches, remote connectivity, and endpoint management. • Monitor systems, troubleshoot technical issues, and implement upgrades and infrastructure projects. • Maintain technical documentation and IT procedures.

Requirements: • Strong experience with Microsoft 365, Windows, and Active Directory administration. • Solid knowledge of networking, including TCP/IP, VLANs, VPNs, DNS, DHCP, switching, and firewalls. • Experience supporting IT infrastructure, remote connectivity, and endpoint management. • Ability to lead infrastructure projects, troubleshoot complex technical issues, and work independently. • Experience working with secure or isolated (air-gapped) environments – an advantage.