Customer Technical Support Specialist

Galooli, a provider of AI powered energy management solutions, is expanding and looking for experienced professionals to join our team.

Our mission is to empower organizations to manage energy smarter by combining innovation, reliability, and simplicity into everyday operations.

We deliver advanced monitoring, analytics, and remote-control solutions that optimize decision-making, reduce operational costs, and lower emissions.

We are seeking a Customer Technical Support Specialist for a multi-disciplinary role that combines deep, hands on technical skills with strong service orientation and client management capabilities.

In this position, you will bridge the gap between hardware and software, handle complex integrations, and serve as a professional point of contact for our global B2B customers.

Key Responsibilities

• Complex Troubleshooting: Provide Tier 2 / Tier 3 technical support for Galooli solutions combining software, hardware, and communication networks.

• HW Integration: Perform deep-dive diagnostics on field-deployed products, including integration of 3rd party devices, controllers, and sensors.

• Schematics & Wiring: Interpret simple electrical schematics & wiring diagrams to assist customers and integrators with correct installation.

• Field Support: Perform remote (and occasionally on-site) troubleshooting, system configuration, and commissioning.

• Collaboration: Collaborate closely with Account managers, R&D, and Product teams to analyse logs, reproduce bugs, and drive system improvements.

• Documentation: Create high-quality technical documentation, troubleshooting guides, and knowledge base articles.

Skills and Experience

• Experience: 3-5+ years of experience in Technical Support (Tier 2/3) or Field support in a multi-disciplinary environment (HW/SW).

• Electrical Knowledge: Solid understanding of electricity basics (DC/AC), relays, dry contacts, and power supplies.

• Technical Reading: Ability to read and interpret simple electrical wiring diagrams and schematics.

• Problem Solving: Strong analytical skills with the ability to diagnose complex system-level issues (Device -> Network -> Cloud).

• Customer Facing: Proven experience working with global B2B customers with excellent service orientation.

• Self-Starter: High sense of ownership and the ability to learn new technologies independently.

• Language: Fluent English (Written and Verbal) – Must.

Advantages

• Protocols: Knowledge of industrial protocols (Modbus, CANbus, SNMP) – Big Advantage.

• Background: Experience in Telecom Power, or Energy Monitoring.

• Training: Experience delivering technical training or webinars.

• Languages: Spanish or French.

Why Join Us?

• Be part of a fast-growing, innovative tech company with an amazing team.

• Work in an exciting and dynamic environment with plenty of opportunities for professional growth.

• Hybrid work from our Tel Aviv office and remotely.

• Collaborate with global clients and top industry professionals.

• A company culture that values initiative, creativity, and a strong team spirit.

If you're a customer-centric, tech-oriented, and strategic thinker who thrives in a fast-paced environment, we’d love to hear from you!

• The position is open to candidates of all genders and backgrounds, equally.

• Based in our Tel Aviv office, this role offers a hybrid model of 4 days in-office and 1 day working from home.

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