Collections Specialist

We're looking for a Collections Specialist to join our Finance team for a maternity leave replacement, with the potential for a permanent position in the future.

What you'll do

In this role, you will manage collection activities for a diverse portfolio of customers, including established enterprises, high-tech companies, startups, and small businesses. You'll work with both long-standing and newly onboarded customers while ensuring timely collection processes.

This is a fast-paced position that requires strong organizational skills, daily follow-up, and the ability to prioritize a large workload. You'll monitor customer balances, manage different payment terms, identify overdue accounts, and ensure that no customer falls through the cracks.

Responsibilities

• Manage collection activities for existing and new customers

• Perform daily follow-up on outstanding customer balances

• Handle collection processes and customer communication

• Issue customer receipts

• Prepare and send collection letters

• Work closely with internal stakeholders across the organization

• Identify and escalate potential risks and red flags

• Prioritize workload effectively and manage multiple accounts simultaneously

Requirements

• Previous experience in collections – required

• Experience with Priority – an advantage

• Experience with SAP – an advantage

• Good English skills

• Strong proficiency in Microsoft Office, especially Excel

• Ability to work under pressure and manage a high-volume workload

• Excellent organizational skills with strong attention to detail

• Ability to work independently as well as part of a team

• High sense of responsibility, strong work ethic, and a service-oriented mindset