IT Infrastructure & Support Specialist (Tier 2)

We’re looking for an IT Infrastructure & Support Specialist (Tier 2) to join the Infrastructure team within the IT division of one of Israel’s leading vehicle agencies. This is an exciting opportunity to join a large-scale enterprise environment and support IT infrastructure, communication systems, and end-user computing services across the organization.

What You'll Do:

• Provide Tier 2 support for infrastructure and endpoint-related incidents

• Troubleshoot and resolve hardware, software, networking, and communication issues

• Support and maintain desktops, laptops, telephony systems, network switches, and IT equipment

• Support advanced technical environments including Citrix, monitoring, backup, and control systems

• Work closely with third-party vendors and coordinate external service providers when required

• Escalate complex infrastructure and core systems issues to the Systems team when needed

• Participate in ongoing infrastructure deployment and improvement projects

• Provide both remote and onsite support at company branches nationwide

• Participate in a rotating on-call schedule

Requirements:

• 3+ years of experience as an IT Support Specialist, Infrastructure Technician, Network & Communications Technician, or Tier 2 Support Engineer - Must

• Hands-on experience troubleshooting and supporting endpoint devices, IT equipment, and communication infrastructure - Must

• Experience working with network infrastructure, switches, and communication technologies

• Strong troubleshooting and problem-solving skills - Must

• Ability to work independently, take ownership, and manage multiple tasks simultaneously - Must

• Valid driver's license - Must

• Experience working in large-scale or multi-site organizations - Advantage

• Experience with Citrix environments - Advantage

• Experience working with telecommunications, infrastructure, or hardware vendors - Advantage

• Familiarity with monitoring, control, and management systems - Advantage

Additional Info:

• Location: Rishon LeZion (Tzrifin)