Head of French Market

Description

About the Role

We are looking for a highly business-oriented and hands-on leader to own and scale our French market operations.

This role is responsible for driving growth, improving customer experience, optimizing performance, and leading cross-functional execution across marketing, operations, CRM, product, and customer support for the French market.

You will play a key role in shaping strategy, improving performance, and identifying growth opportunities in a fast-paced B2C environment.

Responsibilities

• Own and lead the French market strategy and performance

• Drive business growth, revenue, and customer acquisition initiatives

• Monitor and optimize key business KPIs, including conversion, retention, and customer satisfaction

• Work closely with Marketing, CRM, Product, Customer Support, and Operations teams

• Identify market opportunities, trends, and competitive insights

• Improve customer journey and local market performance

• Ensure localization and customer experience are aligned with market expectations

• Analyze performance data and translate insights into actionable business decisions

• Collaborate with leadership on market priorities and growth initiatives

• Lead and coordinate cross-functional execution to ensure business goals are met

• Continuously identify opportunities for operational and commercial improvement

Requirements

• 5+ years of experience in Business / Growth / Operations / Market Management roles

• Strong B2C experience in fast-paced, performance-driven environments

• Experience managing or leading a country/market/business unit - advantage

• Strong analytical and business mindset

• Experience working cross-functionally with Product, Marketing, CRM, and Operations teams

• Excellent project management and prioritization skills

• Strong ownership mentality and execution-oriented approach

• Native or fluent French - Mandatory

• Excellent English communication skills