Retention Representative

Are you a great communicator with a passion for helping people?

Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

Please note that this position is hired through an outsourcing company.

What you bring

You’ll thrive at MyHeritage if you’re:

• A fluent English speaker, additional languages are an advantage

• Experienced in sales or retention (telemarketing experience is a plus)

• A fast learner and problem-solver

• Motivated, independent, and proactive

What we offer

At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:

• High salaries

• A comprehensive benefits package

• Flexibility in shifts

• A fun, young working atmosphere

Our employees enjoy a range of benefits to enhance work-life balance and well-being:

• Hybrid work model with flexible working hours

• Modern, beautiful office in Tel Aviv

• On-site gym and pilates classes

• Dog-friendly office

• Well-stocked kitchens

Please send your application in English.