Support Engineer

About the Company

Septier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions. Septier conceptualises, builds and delivers a wide range of tailor-made products to clients worldwide including law enforcement, rescue organisations, telecom service providers, and more. Septier is headquartered in Petach Tikva, Israel with offices and representatives spread out across the globe.

About the Role

We are looking for a highly skilled Support Engineer with a strong technical background and a deep understanding of cellular and telecommunication technologies. The ideal candidate will have hands-on experience in providing technical support and working with complex systems in the telecom environment. This role requires a proactive individual with strong analytical abilities, excellent communication skills, and a passion for solving technical challenges.

Responsibilities

• Provide advanced technical support to customers, including troubleshooting and resolving complex system issues.

• Respond to support tickets, identify root causes, and deliver clear, step-by-step guidance to customers.

• Perform system installation, configuration, and integration of company products at customer sites.

• Collaborate with engineering and product teams to escalate and resolve critical issues efficiently.

• Maintain and update technical documentation, including knowledge base articles and configuration guides.

• Monitor system performance, perform preventive maintenance, and ensure high system availability.

• Deliver professional customer service, ensuring user satisfaction and maintaining strong client relationships.

• Participate in technical training and continuous improvement processes to stay updated on new technologies.

Qualifications

• Minimum 3 years of experience in technical support or customer service roles.

Required Skills

• Strong understanding of telecommunication technologies, with emphasis on cellular systems (2G/3G/4G/5G) - MUST

• Solid knowledge of IT infrastructure, networking, and system administration.

• Proficiency in Windows and Linux operating systems.

• Experience working with databases (e.g., Oracle, MySQL, PostgreSQL).

• Excellent analytical and troubleshooting skills with a structured problem-solving approach.

• Strong verbal and written communication skills in English.

• Ability and willingness to travel abroad (up to 10%).

• Knowledge with AI tools – A Plus

• Self-motivated, detail-oriented, and capable of working independently or in a team environment.