Chargeback Analyst

As a Chargeback Analyst, you’ll be at the intersection of operations and technology — investigating disputes, monitoring system health, and working closely with Product and Engineering to improve performance. This is not a traditional back-office role: we’re looking for someone who’s curious, analytical, and thrives in a fast-paced, tech-driven environment. What You’ll Do • Handle chargeback and dispute cases end-to-end across multiple PSPs and networks. • Monitor dashboards and internal tools to ensure smooth system performance and proactively flag issues. • Perform root cause analysis on failed disputes or process anomalies. • Partner with Product and Engineering teams to resolve edge cases and improve automation logic. • Contribute to internal process documentation and best practices.

Requirements: Requirements • Analytical mindset and comfort working with data and dashboards. • Strong communication and documentation skills. • Attention to detail, ownership mentality, and a bias for action. Nice to Have • Experience in a tech company or fintech startup • Familiarity with chargeback systems or PSP platforms (Braintree, PayPal, Stripe, etc.). • Basic SQL or BI skills. • Understanding of pre-arbitration and representment flows.