CRM QA Engineer (37348)

CRM QA Engineer | Shfela Area

Mertens - MalamTeam is hiring a CRM QA Engineer to join a leading organization in the Shfela area

The role includes responsibility for the quality of a central CRM system used to manage customer and agent interactions and a variety of business processes, with components and workflows designed to optimize, control, and improve business operations

Key Responsibilities

Perform End-to-End testing of business and digital processes

Test calculations and complex business flows

Test inbound and outbound integrations with core systems and third-party systems

Perform integration and interface testing across REST, SOAP, and Batch environments

Write comprehensive test scenarios and maintain high-quality documentation

Analyze defects, collect findings, and manage issues in a structured manner

Perform complex database testing using SQL

Work with task and test management tools as part of project management and control processes

Requirements

At least 3 years of software testing experience with core or enterprise systems involving multiple interfaces

Experience with integration and interface testing including REST, SOAP, and Batch

Experience writing test scenarios and high-quality documentation

Strong defect analysis, findings collection, and structured issue management skills

Familiarity with Siebel CRM and its core entities

Familiarity with the insurance or financial industry

Excellent interpersonal communication skills and ability to work with multiple stakeholders in a highly dependent environment

Experience working with task and test management tools as part of project management and control processes

Advanced SQL proficiency and experience performing complex database testing