Customer Operations Specialist

About us

Tourist Israel is Israel's leading tourism brand serving visitors to Israel and the international tourism industry as a tour company and online platform. Our unique tech based approach allows us to provide each of our visitors and guests with an experience rich in content and memories.

Role Description

We are looking for a driven, motivated individual who knows how to get things done and turn ideas into action. Someone who can take ownership of operational tasks end-to-end and enjoys working with people

What you’ll do

In this role you will serve as a main point of contact for our customers and for our suppliers across the Middle East. Your role will focus on managing daily operations, identifying friction points, and delivering smooth, responsive, solution-driven service to enhance the overall customer experience.

As part of your role, you will collaborate with several teams within the company in order to ensure consistent service excellence.

Skills

• Fluent Hebrew is required

• Professional English is a must!

• Operations/logistical abilities

• Customer facing mindset

• Strong communication and project management skills

• Detail-oriented and highly organized

• Ability to work effectively in a fast-paced environment