Customer Relationship Management Specialist

Company Description Malcam develops, manufactures, and markets advanced online tomography volumetric information systems based on patented data processing technology and expert systems.

Its solutions deliver highly accurate, repeatable volumetric measurements that are more reliable than methods that only measure surface moisture content. Malcam’s moisture measurement technology is integrated into Microwave Measurement Analyzers (MMA) designed to improve production line productivity, enhance product quality, and reduce material wastage, providing a fast return on investment. The systems serve a wide range of industries that require real-time, online monitoring.

Malcam pioneered microwave-based moisture and density analyzers in the tobacco industry and now leads this market segment with over 1,200 systems installed worldwide in 55 countries.

Role Description The Customer Relationship Management Specialist is a full-time or part time, on-site role based in Tel Aviv-Yafo.

This role is responsible for managing Malcam’s customer’s tracking tools, generating reports, and identifying trends to improve customer engagement and retention.

Qualifications

• Candidates should possess strong Analytical Skills.

• Candidates should possess effective Communication skills.

• Experience with modern CRM platforms (e.g., Salesforce, HubSpot, or similar) and proficiency with Excel or other data analysis tools.

• Relevant academic background in Business, Information Systems, or a related field is beneficial