Customer Success & Clinical Operations Manager (Part-time)

ABOUT NEUROKAIRE

NeuroKaire’s (formerly Genetika+) mission is to transform brain health and eliminate suffering through the

integration of precision medicine into psychiatry and neurology. Through a simple blood test, NeuroKaire’s

neuronal readout provides a new window into brain function, helping clinicians identify the optimal

antidepressant based on the unique response of a patient’s brain cells combined with their genetics and

medical history. By eliminating trial-and-error protocols and optimizing treatments, NeuroKaire significantly improves patient outcomes and reduces side effects. The company’s innovative technology also provides pharmaceutical companies with essential tools for targeted drug discovery and development.

THE ROLE

You’ll be the person who makes BrightKaire actually work for patients and doctors on a daily basis. That

means running the HubSpot pipeline, handling support, processing orders and reports, coordinating logistics, and making sure nothing gets stuck. You’ll also support clinical trial operations as they grow. It’s a hands-on role where you own the full flow from order to results.

WHAT YOU’LL DO

Pipeline & Operations

• Run the full HubSpot pipeline end-to-end - orders, prescriptions, sample tracking, report delivery.

• Keep data clean, tickets moving, and flag anything that stalls.

• Build and improve automations to reduce manual work and scale the operation.

Customer Support & Client Relationships

• Be the main point of contact for patients and providers - calls, emails, webforms. Respond within 24

hours.

• Walk patients through the testing process and help providers get comfortable prescribing.

• Manage ongoing relationships and follow up proactively.

Order Processing & Compliance

• Process prescriptions, verify insurance and consent, coordinate blood draw logistics and shipping.

• Deliver reports securely and maintain HIPAA compliance across all touchpoints.

Clinical Trials Support

• Support clinical trial operations as they scale - site coordination, documentation, patient enrollment.

• Help manage grant-related projects.

WHAT YOU BRING

• 2+ years of experience in clinical operations, customer operations, or a similar hands-on operations

role in healthcare, biotech, or diagnostics.

• At least 1 year of experience in clinical research or clinical trial operations.

• Hands-on CRM experience (HubSpot preferred) - pipeline management, tickets, workflows.

• Organized, detail-oriented, and comfortable juggling multiple things at once.

• Strong English communication - written and verbal.

• Comfortable in a startup where you’re building processes, not just following them.

• Clinical background (RN, paramedic, CRC) or US billing/reimbursement experience - an advantage.

• Personable and empathetic, with strong interpersonal skills and a demonstrated ability to build and maintain trusted, collaborative relationships.