Customer Success Engineer (1007207)

Elad Software Systems specialize in managing and executing end-to-end projects and offer business solutions in order to help companies strengthen their relationship with end-client and improve the company’s customer experience using impeccable innovative and quality solutions.

We work through three different channels:

Data | CRM | Digital

Our Advantage – As a project driven company that had worked in all possible fields in the market, we’re always at the forefront of technology, employ all methods and know all the available tools. In fact, this allows us to create relevant and tailor-made solutions that can answer any need or challenge you might encounter on your way to reach your business goals.

Our Team – We know exactly why we call our experts the Dream Team; each and every personnel in our staff is a professional in their field, who takes you on a joint process and runs your project from end-to-end. It is important to us to keep researching the field, monitor, process and check in order to produce effective results.

We’re looking for a Customer Success Engineer (CSE) to join our International Technical Support team and serve as a key professional link between our customers, products, development teams, and operations.

Requirements:

• At least 2 years of experience in Technical Support, Application Support, Customer Success, or Technical Account Management

• Excellent written and spoken English — mandatory

• Proven ability to investigate and resolve complex technical issues

• Experience analyzing logs, working with monitoring, and troubleshooting tools

• Familiarity with REST APIs, JSON, HTTP/HTTPS, and Web Services

• Experience with CRM or ticketing systems such as Zendesk

• Experience with Jira, TFS, or Azure DevOps

• Strong communication skills and a customer-focused approach

• Ability to work independently and manage multiple priorities

• Experience with SaaS or Enterprise Software, SQL, Kibana, or Elasticsearch is a strong advantage.

Don't miss out on this amazing opportunity to grow and succeed with us!