Customer Success Engineer

WE ARE MINE

Company Description

MineOS is building the future of data privacy. We’re an AI-powered privacy and security platform helping hundreds of organizations scale their compliance programs, reduce risk, and move faster with confidence.

You are a solution-oriented professional with expertise in post-sales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients

Responsibilities

Responsibilities

• Support client implementations by executing and managing onboarding processes

• Build and maintain dashboards to track implementation progress and client KPIs

• Perform data queries to generate insights for both internal teams and clients

• Document and standardize repeatable processes to consistently optimize the product automations.

• Collaborate with product managers to align implementation processes with product capabilities

• Identify and communicate client needs and process improvement opportunities

• Participate in client-facing meetings as needed to explain data findings and process updates

• Contribute to the continuous improvement of our service delivery methodology

Requirements

• 2+ years of relevant full-stack software development experience.

• Excellent English communication and presentation skills.

• Strong understanding of web technologies, APIs, and databases.

• Experience with modern cloud infrastructure and automation products.

• Proven experience in technical-customer-facing roles.

• Ability to partially work in US hours

• Knowledge of core web technologies and standards (HTTP, HTML/JS/CSS, JSON/XML, Authentication, etc), networking, databases, etc.

• Familiarity with cloud computing technologies and services, such as virtual networks, virtual machines, storage buckets and disks, databases, firewalls, API gateway, etc.

• Experience working with technical documentation, such as API docs, architecture diagrams, and flow charts.

Let Us Give You a Quick Overview of What You Can Expect as Part of Our Team:

Magic in the Making:

• Innovative Projects: Be part of shaping the future of data privacy.

• Strong Financial Backing: Over $40 million raised from leading investors.

• High Impact, Low Ego: We value humility and focus on making a significant impact.

• Work-Life Balance: Prioritizing a healthy balance between professional and personal life.

Tools for Success:

• Latest Technology: The newest MacBook Pro.

• Comfort: Noise-canceling headphones.

• Cool Swag: Enjoy our awesome company merchandise.

Learning and Growth:

• Continuous Learning: Access to online courses, books, and meetups.

• Professional Development: Opportunities to attend conferences worldwide.

• Inspiring Colleagues: Work with motivated and inspirational team members.

Relax and Unwind:

• Relaxation Room: Featuring a Meta Quest 3, Xbox One with a large TV, piano, guitars, 3D printer, and board games.

Support and Community:

• Monthly Stipend: 1000 NIS/month for food delivery services like Cibus and Wolt.

• Comprehensive Benefits: Including a study fund and generous stock options.

• Hybrid Work Model: Flexibility to manage your own time.

• Family First: Personal matters and family always take priority.

• Get fit for free: Our brand-new gym offers classes and everything you need to reach your goals.

Celebrate Life:

• Social Gatherings: Happy hours every Thursday.

• Holiday Celebrations: Special celebrations for holidays and other significant days.

• Personal Milestones: Gifts for birthdays, newborns, weddings, and holidays.

We are dedicated to creating an environment where you can thrive both personally and professionally.

Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.