Customer Success Manager – Technical

About the Company: We are a fast-growing, innovative medical device company developing cutting-edge connected hardware and software solutions.

This is a hands-on, customer-facing role combining Customer Success, technical support, product knowledge, and close collaboration with Sales across global markets.

Key Responsibilities

* Serve as a primary point of contact for customers and support them throughout the customer journey.

* Provide technical and product support for Biobeat’s medical device and related solutions.

* Provide dedicated technical support to all company customers worldwide, including Israel and the international market, ensuring high-level English communication in both verbal and written interactions.

* Lead customer onboarding, implementation, training, and product education.

* Conduct product demonstrations and support customer evaluations and pilots.

* Troubleshoot technical and product-related issues and coordinate resolution with internal teams.

* Work closely with R&D, Product, QA, and Sales to resolve customer issues and improve the customer experience.

* Gather customer feedback and translate it into actionable insights for internal teams.

* Develop and maintain customer training materials, documentation, and troubleshooting guidelines.

* Proactively identify customer needs and ensure successful product adoption and ongoing engagement.

* Build strong relationships with customers and become a trusted expert on Biobeat’s products.

* Support customers and Sales teams globally.

Requirements

* 3+ years of experience in Customer Success, Technical Support, Application Support, Implementation, Solutions Engineering, or a similar technical customer-facing role.

* Strong technical orientation and the ability to quickly learn and understand complex products.

* Experience working with medical devices, healthcare technology, hardware/software products, or connected devices – a strong advantage.

* Excellent troubleshooting and problem-solving abilities.

* Ability to explain technical concepts clearly to both technical and non-technical audiences.

* Strong communication, interpersonal, and customer-facing skills.

* Ability to work independently and manage multiple priorities in a fast-paced environment.

* Experience collaborating with Sales, R&D, Product, QA, or Engineering teams.

* Excellent English, written and spoken.

* Willingness to support customers and Sales teams globally, with high-level English proficiency for both verbal and written communication, to ensure excellent service for customers worldwide.

* Willingness to travel internationally when required.

Advantageous

* Previous experience in a Medical Device company.

* Experience supporting medical devices or products combining hardware, software, connectivity, and data.

* Experience working with hospitals, healthcare providers, clinicians, or medical professionals.

* Technical knowledge in areas such as networking, cloud-based systems, APIs, databases, or device connectivity.

* Experience supporting customers in international markets.

The role primarily involves supporting customers in the U.S. and requires availability during U.S. business hours, as well as occasional international travel as needed.