Customer Success & Onboarding Specialist | CSM

Elysian Softech, a fast-growing technology startup specializing in AI systems for businesses, is looking for a Customer Success & Onboarding Specialist to join our team.

This is a great opportunity to take a strong first step into the tech world and become part of an innovative company operating at the forefront of AI.

We are looking for someone sharp, fast-paced, service-oriented, and highly organized, who knows how to work under pressure, manage multiple tasks at once, and lead customers from the moment a deal is closed through onboarding, implementation, and ongoing satisfaction.

What will you do?

• Take ownership of new clients immediately after the deal is closed

• Lead the full onboarding process for new customers

• Conduct in-depth discovery and needs analysis to understand each client’s business requirements and workflows

• Write an initial prompt framework for each client based on their business needs

• Write, improve, and refine prompts throughout the onboarding and implementation process

• Work hands-on with AI tools, with a strong focus on Claude and ChatGPT

• Help define system behavior and outputs according to each client’s requirements

• Coordinate execution and implementation with the relevant internal teams

• Support clients throughout the implementation and go-live process

• Monitor customer satisfaction on an ongoing basis

• Track tasks, manage details, and ensure smooth follow-through across internal teams

What are we looking for?

• Strong technological orientation and ability to quickly learn new systems

• High level of customer service and strong interpersonal communication skills

• Ability to work under pressure in a fast-paced, multitasking environment

• Excellent organizational skills and strong attention to detail

• Ability to understand business needs and translate them into practical solutions

• Good English skills

• High sense of ownership, independence, and initiative

• Strong written communication skills

• Knowledge of prompt engineering

• Practical experience or strong familiarity with AI tools, especially Claude and ChatGPT

Big advantage if you have:

• Previous experience in Customer Success, Customer Service, or Onboarding

• Experience working with business clients

• Familiarity with AI systems, CRM platforms, or implementation processes

• Experience in prompt writing, needs analysis, or client-facing implementation work

What we offer:

• An opportunity to join an innovative AI startup

• A meaningful role with real responsibility and direct impact

• A young, dynamic, and high-quality work environment

• Professional growth and learning opportunities