Technical Support Engineer 241123

We're looking for a Technical Support Engineer to join an innovative and fast-growing technology company!

If you're passionate about technology, enjoy solving complex technical challenges, and want to work with cutting-edge platforms and enterprise customers, we'd love to hear from you.

Responsibilities

• Work hands-on with customers using some of the most advanced and exciting technologies in the industry.

• Write and execute manual tests.

• Work with cutting-edge technologies such as Kafka, S3, Kubernetes, and more.

• Take ownership of testing environments and deployment processes.

• Install, configure, administer, and maintain company solutions.

• Train customers on best practices, product capabilities, and performance optimization opportunities.

• Collaborate closely with Developers, Product Managers, and R&D teams to troubleshoot and resolve complex software issues.

• Replicate customer environments and investigate network-related problems as needed.

• Use customer feedback and insights to improve products, technical documentation, and best practices.

• Partner with Sales and Customer Success teams to develop account strategies and identify growth opportunities within existing customers.

Requirements

Must Have

• 1–3 years of experience as a Support Engineer in the tech industry.

• Strong Linux skills:

• Experience with Ubuntu and/or RHEL environments.

• Understanding of Linux networking concepts.

• Familiarity with Docker and Kubernetes.

• Ability to analyze system health, troubleshoot issues, and perform debugging.

• Familiarity with SQL commands.

• Experience working with APIs and Postman.

• High level of English (written and spoken).

Nice to Have

• Programming experience with Python and/or Pytest.

• Experience working in both AWS cloud and on-premise environments.

• Familiarity with Bash scripting.