System Support and Implementation Specialist

abra professional services is seeking a System Support and Implementation Specialist.

We are looking for a skilled System Support and Implementation Specialist to support, operate, implement, and maintain a project management and quality management system, while working closely with internal and external users, project teams, vendors, and IT stakeholders.

This role requires hands-on experience with system implementation, user support, project setup, troubleshooting, and ongoing operational support, as well as strong service orientation and the ability to work with multiple interfaces.

A full-time position based in Central Israel. The role is mainly office-based, with occasional travel to company sites across Israel, approximately once or twice a week. A company vehicle is required for travel between sites.

Key Responsibilities:

• Support and operate the system across its modules, including user and project management.

• Open and manage users and projects, including interfaces with SAP.

• Support ongoing developments and improvements with the system vendor and external service providers.

• Set up, manage, and maintain projects in the system, including templates, checklists, and control structures according to organizational and project needs.

• Analyze business and operational needs of internal and external users and promote their implementation in the system.

• Provide service and support to internal and external users, including project managers, supervisors, contractors, and additional stakeholders, both remotely and on-site.

• Monitor bugs, service requests, tasks, and developments, including documentation, prioritization, follow-up, and closure.

• Track quality metrics and implement continuous improvement actions for system and process performance.

Requirements:

Professional requirements:

• At least 1 year of experience working with project management / work diary / quality management systems, including user creation, project creation, user support, troubleshooting, and process improvements.

• Experience working with or alongside a system vendor and supporting system developments and enhancements.

• Experience working with headquarters stakeholders, supervisors, and project managers.

• Strong knowledge of Microsoft Office, especially Excel, Word, and PowerPoint, including preparation of materials and presentations.

• Experience with SAP – an advantage.

• Experience with information systems such as ERP / CRM – an advantage.

• Experience with data analysis using BI tools and SQL database management – an advantage.

• Ability and knowledge in statistical data analysis – an advantage.

• Relevant academic degree in Engineering, Economics, Management, or related fields – an advantage.

Personality requirements:

• Strong teamwork skills and ability to integrate with other teams.

• Excellent interpersonal communication skills and ability to work under pressure.

• High service orientation and personal responsibility.

• Ability to provide ongoing support, assistance, and quick responses as needed.

• Broad understanding and system-wide perspective of work processes.

• High mobility and willingness to travel to different sites across Israel when required.