IT Specialist

We're looking for a proactive IT Specialist who thrives in a dynamic environment and enjoys solving technical challenges at scale. In this role, you'll own core IT operations, enhance employee productivity through automation and AI, and help build a secure, seamless workplace experience for a global team.

Requirements: • 2+ years of experience in IT, networking, IT operations, or security-related roles (e.g., Helpdesk, IT Support, SOC Analyst). • Solid experience with Google Workspace, including user lifecycle management, security configurations, and SSO integrations. • Experience managing onboarding and offboarding processes for both local and remote employees. • Strong troubleshooting skills and experience supporting macOS and Windows environments. • Experience managing user permissions and access rights across business-critical applications, including collaboration, productivity, and AI-powered tools. • Hands-on experience with MDM solutions such as Jamf, Kandji, JumpCloud, or similar platforms. • Experience working with IT service management and ticketing systems, including workflows, automations, and reporting (e.g., Jira Service Management, Zendesk, Freshservice). • Strong organizational skills with attention to detail, particularly around asset management, procurement, and operational processes. • Excellent communication skills in English and a customer-first mindset. • Curiosity and enthusiasm for leveraging automation and AI technologies to improve efficiency and employee experience. Nice to Have • Experience managing Endpoint Detection and Response (EDR) platforms or Email Security Gateways. • Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, VPN, Wi-Fi). • Exposure to cloud environments such as GCP, AWS, or Azure. • Basic scripting or automation skills using Python, Bash, PowerShell, or similar technologies. • Experience working with AI platforms and productivity tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, or similar solutions. • Experience building, configuring, or maintaining AI-powered workflows, automations, or agents using no-code, low-code, or scripting-based platforms. • Interest in security frameworks, compliance programs, and governance practices—particularly relevant to Anecdotes' domain.