Help Desk (Temporary)

Description

Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals.

As industry leaders, yes, we really are leaders — we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.

About The Position

We are looking for an IT Support Specialist to provide Tier 1 and Tier 2 technical support for company employees during a temporary replacement period. The role includes hands-on support for the Tel Aviv office and remote support for employees across all company locations. The ideal candidate is service-oriented, technically strong, and experienced with both modern workplace technologies and SaaS environments.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.

• Troubleshoot and resolve hardware, software, networking, and access-related issues.

• Support and maintain macOS and Windows operating systems.

• Manage and support SaaS platforms and cloud-based workplace tools.

• Assist employees with onboarding, offboarding, and device setup.

• Configure and maintain laptops, peripherals, printers, and meeting room equipment.

• Support and troubleshoot AI-based productivity and workplace tools.

• Handle user account management, permissions, and security best practices.

• Document technical issues, solutions, and internal IT procedures.

• Collaborate with global teams and external vendors when needed.

Requirements

• At least 1 year of experience in a high-tech company.

• Proven experience in Tier 1 and Tier 2 IT support roles.

• Strong knowledge of macOS and Windows environments.

• Experience working in a Microsoft 365 administration environment – must.

• Experience supporting SaaS applications and cloud services.

• Familiarity with modern AI tools and productivity platforms.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and customer service orientation.

• Ability to work independently and manage multiple priorities.

• Fluent English communication skills.

• Availability for on-site support in the Tel Aviv office.