IT Support

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry.

We are a young innovative company with a cutting-edge product based in Tel Aviv.

We are looking for an IT Support Specialist to join us. As part of the role, you will be a member of the IT support team within the R&D group.

Responsibilities:

• Maintain, upgrade and install company’s endpoints

• Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market

• Install and enforce company’s security policy to all devices and users

• Design and implement automation processes to increase the team’s efficiency

• Work inside highly sensitive networks and environments and provide technical support to users throughout the company

• Automate and constantly improve support process

Requirements:

• Strong knowledge of Windows and macOS operating systems

• Hardware troubleshooting (desktops, laptops, peripherals)

• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

• Experience with ticketing systems

• Software troubleshooting (OS, Office apps, browsers)

• Basic knowledge of Active Directory and user management

• Email system support (Microsoft 365 / Google Workspace)

• Strong problem-solving and analytical skills

• Clear verbal and written communication skills (Hebrew and English)

• Ability to prioritize and manage multiple support requests

• Customer-focused mindset and patience

• Willingness to learn and adapt to new technologies

• Experience in Linux OS

Nice to Have Skills

• Basic scripting (PowerShell, Bash, Python)

• Endpoint management tools (Intune, JAMF, SCCM,JumpCloud)

• Cybersecurity best practices knowledge

• Remote support experience and tools